The Contact Center Rep is the first point of entry for our patients, physicians, other clinic staff, internal and external laboratory and imaging staff, hospital staff, patient family members, and vendors. As a CHI Health Contact Center Rep your role is to provide prompt, accurate, courteous and helpful phone assistance to all callers through communication channels including voice, chat, email and text. Responsibilities include care coordination, outbound calls, processing referrals and authorizations, collecting and updating demographics and insurance information, verification of health plan eligibility, taking messages, and scheduling mutually acceptable appointment times.
Engage in regular communication with physicians, medical office staff, outside sales representatives, and internal medical staff to support, document, and coordinate patient hub services. This involves inbound phone calls, issue ticket management, and live chat, interactively working with patients and healthcare providers to complete enrollment, coordinate pharmaceutical distribution, answer inquiries, and help coordinate access to therapies.
Join the team as a Patient Account Representative, resolving outstanding insurance claims and ensuring accurate patient billing. The role involves investigating overdue account balances, contacting responsible parties, and resolving issues impacting timely collections. The position requires attention to detail, problem-solving skills, and a passion for patient care.
You'll manage both phone and digital communications channels to deliver exceptional client support. You will be the voice of Solidcore, handling client inquiries through our phone system and digital chat platforms while maintaining our high standards for client care. This position may be remotely based in Washington, D.C. or Illinois.